Chest Exploration Event

[sylver]

Again, 4-6-3 isn't explorable in chest event



Area at normal zoom



Area at 90%

Chest again outside of playable area

[create0]

Thank you so much for rendering us with an concept beyond expectations. I do admire the effort and eager to know more. Also you may refer https://free-account.net/ guide for getting some more information on this.

[sylver]

sorry to say that, but the last time i did, the final answer was bug is fixed compensation has been sent days ago.
neither the bug was fixed nor did they send anything.

[48816187591]

Just send it back saying this needs to be looked at by the devs , I get that answer myself and I just fire it right back.. (with a small explanation) . It should go to step 2 if the initial support person cannot fix the issue.. Thats the standard response you were given by a tier 1 support person.. . If you are still having issues let me know.

[sylver]

Thank you for reaching out to us.
Sorry for any inconvenience you may have experienced. I would like to ask if you have tried the troubleshooting steps below for the problem you encountered:
- Clear Cache and Cookies
- Restart your browser
- Restart the game
- Try using other browsers
- Try using other computers (if possible)
- Try using the incognito mode-Google Chrome/ private browsing- Mozilla
Should you need further assistance, please let us know.
Cheers,

Business as usual, i don't send tickets to support anymore.
The chest is outside of playable area. As long as the chest is placed right sided to the planets, this won't change.
This is nothing a browser refresh can fix.
08/15 answers instead of customer support.

[48816187591]

That is hard to check with no event running, I suggest you send that in a ticket for the developers to look at in the mean time.

[sylver]

Chest in Pos. 4-6-3 is not playable because the chest is placed outside of the visible/clickable area



visible when browser zoom is reduced but u cannot select it