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Chest Exploration Event

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  • Chest Exploration Event

    Chest in Pos. 4-6-3 is not playable because the chest is placed outside of the visible/clickable area

    Click image for larger version

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    visible when browser zoom is reduced but u cannot select it

  • #2
    That is hard to check with no event running, I suggest you send that in a ticket for the developers to look at in the mean time.

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    • #3
      Thank you for reaching out to us.
      Sorry for any inconvenience you may have experienced. I would like to ask if you have tried the troubleshooting steps below for the problem you encountered:
      - Clear Cache and Cookies
      - Restart your browser
      - Restart the game
      - Try using other browsers
      - Try using other computers (if possible)
      - Try using the incognito mode-Google Chrome/ private browsing- Mozilla

      Should you need further assistance, please let us know.
      Cheers,

      Business as usual, i don't send tickets to support anymore.
      The chest is outside of playable area. As long as the chest is placed right sided to the planets, this won't change.
      This is nothing a browser refresh can fix.
      08/15 answers instead of customer support.

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      • #4
        Just send it back saying this needs to be looked at by the devs , I get that answer myself and I just fire it right back.. (with a small explanation) . It should go to step 2 if the initial support person cannot fix the issue.. Thats the standard response you were given by a tier 1 support person.. . If you are still having issues let me know.

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        • #5
          sorry to say that, but the last time i did, the final answer was bug is fixed compensation has been sent days ago.
          neither the bug was fixed nor did they send anything.

          Click image for larger version

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          Last edited by sylver; 07-05-2019, 04:45 PM.

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          • #6
            Thank you so much for rendering us with an concept beyond expectations. I do admire the effort and eager to know more. Also you may refer https://free-account.net/ guide for getting some more information on this.
            Last edited by create0; 11-25-2019, 06:53 AM.

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            • #7
              Again, 4-6-3 isn't explorable in chest event

              Click image for larger version

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              Area at normal zoom

              Click image for larger version

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              Area at 90%

              Chest again outside of playable area

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