Lost my account

[kizunawest]

I had been playing the game for a few weeks, and I logged on today to find that it says that I was logged onto S1-Crocus, but I was using S29-Joya. When I tried to log back into Joya, It says That I have to make a new character ALL. OVER. AGAIN. What can I do?

[applezhou]

Hi,
What is your in game name and server, I will check for you first.

[kizunawest]

I think my name was Kachuno, and I was on server S29- Joya. If not Kachuno, try Kizuna; I typically use either of them.

[applezhou]

Hi,
Kachuno does not exist, Kizuna in S29 is under passport ID hunterchase, please have a confirm again.
If you still have problem, contact us again.

Regards,

[kizunawest]

What's a passport ID?

[sahyesha]

passport id is your acount name

[kizunawest]

Okay, I got that, but what about the password. And...the passport ID is different than the one I'm using. The one I'm using says that it's 'kizunawest'.

[applezhou]

If you provide the correct in game name and server?