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Rewards for Lucky Draw event were wrong

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  • Rewards for Lucky Draw event were wrong

    I only received 1 wine instead of 100 in the Lucky Draw event.

  • #2
    Hi,
    Do you mean the wine in luck draw on the 6th Anniversary Event round I?
    The amount of the wine in the pool is 1. If you have any other problem, contact us again.

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    • #3
      No. The rewards for the end of the Luck Draw event was 1st place 150 wine, 2nd-5th place 100 wine, and 6th -10th place 50 wine. I was 3rd of 4th place at the end of the event and should have received 100 wine....but I did not.

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      • #4
        Hi,
        Sorry of the misunderstanding.
        We checked again, and found you claimed the ranking rewards on 2021-05-17 0:10. You claimed the ranking rewards mail with other mails, so you may not notice that. If you have any other problem, contact us again.

        Regards,

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        • #5
          Please note the day and the number of wine I have on that day. I have not used any and it is obvious I did not receive what I was supposed to.
          Attached Files

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          • #6
            In our checking, you claimed the rewards on 2021-05-17 0:10 with other mails, and spent 120 wine exchanging 360 Jo'ck badges on 2021-05-17 0:17.
            If you have any other problem, contact us again.

            Regards,

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